HighLvl
Support
By athletes, for athletes — and we read every message. Here’s how to get help and find quick answers.
Get in touch
Email us with a description of what you ran into — what you did, what you saw, and what you expected. Screenshots help. We aim to reply within a couple of business days.
Support: support@highlvl.fit
Quick answers
Which AI does HighLvl use?
Your choice. Bring your own API key (Claude, OpenAI, Gemini, or a local Ollama endpoint), run the Claude connector on your own Claude, or let us host the AI for you. The whole app is free on your own AI — you only pay for the hosted lane.
Where does my data live?
On your device. Your logs, profile, and history are stored locally; API keys and any Whoop tokens live in the iOS Keychain. We do not keep a central database of your meals, photos, or health data. See the Privacy Policy for the full picture.
How do I manage or cancel a subscription?
Hosted-AI subscriptions are billed by Apple. Manage, change, or cancel any plan in your Apple account settings (Settings → your name → Subscriptions on your device).
How do I delete my data?
Delete entries in the app, or uninstall HighLvl to remove the local Core Data store and Keychain items. For anything else, email us and we will respond consistent with applicable law.